welcome to BW.net
usually the charge is 5-10% of your value goods
late delivery is nothing can control by agent. this happen all the time when cargo get in the cutoms. as far as i know bad quality problem, you trust your agents before you place order, so i believe agent will do all best they can to get you best quality products. also you must tell the agent as much as detail what products you looking for, so no misundertsand on products, and ask for some sample if your quantity is large. see the products first, then ask your agent contact the menufacture for orders, or you can contact menufacture yourself. there is no limted on whoever responsible. it is all depend on the deal you have with your agent, i don't think any agent will take responsibility for quality becuase if any case the during shipment the product is damaged, this is nothing can control, if your products is expensive. so still depend on your case.
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