I always get the two sites confused; have heard good and bad about both of them.
Hubbertj that is too bad companies are not paying enough attention to customer service.
I had placed an order with a company a week ago and wanted it to be sent to my customer there was some error in the shopping cart and the product was going to be shipped to me. I was like I made the sale at 1AM in the morning and they did not open until 10AM I called them as soon as they were opened to have them fix the label , The lady was very rude and said she was sorry but once I had hit the button all sales were final. I was like you have to be kidding me; I have been a customer for like five years and was only asking that they fix the label that incidentally probably hadn’t even been printed. I asked to speak to head of sales. I told them if they did not correct I would surely do a charge back and not do business with them again. She actually had to think about it. A few minutes later I get a call back saying they had actually had other complaints about the shopping cart being broke and would get it fixed.
I could not believe I had to even have an argument with them. I know we all like to make money but that is like theft. What kind of customer service is that?
Kindest Regards
Robyn Flanders
c2c Wholesale LLC
rflanders@c2cwholesale.com
ph. 207-654-3510
fax (866) 495-5378