I had the same experience
I had the same experience with List Builder Pro.
I signed up for a 30-day promo. Canceled it at the end of it...and he kept billing me! I figured it was canceled, right?
I didn't look at my credit card statement for 4 months. When I saw the 4 charges, I wrote and told him that I wished to have a refund for the 4 months because I had canceled.
Erik James wrote back that he would process a 1 month refund and he proceded to outline a very complicated way to cancel one's account. I knew I had canceled and gotten an email, so his response got my ire up and I told him the Internet was in many ways a small community. If he didn't do right by me in this situation, I would let it be known. He wrote back and said I was threatening him .... which I guess I was. I was reacting to his greed and horrible customer service. I personally bend over backwards to take care of my customers, yes, even if it is a refund.
Anyway, after several heated exchanges, I sent him the email he sent me about canceling my account after 30 days. He STILL would not refund me. I finally had to do paperwork for a chargeback via my credit card company. I sent the credit card company everything...and they did not hesitate to chargeback the 4 months.
I stopped communcating with him...and haven't heard from him since. "Good riddance to bad rubbish" as the saying goes.
It's no way to do business, Mr. James. I told you it would come back to bite you. I never did anything about it until I just saw this post in the #3 position in Google under List Builder Pro. I just had to chime in!
Oh, to be fair. I never used any of the leads, so I can't comment on their quality.
Yeah, you have 17 pages of testimonials, but so what? I certainly will never do business with you.
Dee
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