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Go Back   Business Wholesale Distributor Products Forum > Business Wholesale Products Forum > Auction, eBay Talk
Problems with ebay feedback Problems with ebay feedback

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Old 03-10-2007, 12:22 AM   #1 (permalink)
mgs2
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Default Problems with ebay feedback
was recently left my first negative and neutral feedback from the same buyer, dropping my positive rating from 100% to 99%. The buyer left the negative feedback because during the shipping process his item got damaged, he asked for a replacement, we obliged, and he then left negative feedback because he believed the damage should never have happened in the first place. Even though it happened during the shipping process, which as nothing to do with us.

I talked to ebay about this injustice, they said they couldn't do anything. I've also asked the buyer, what can I do for him so that he would withdraw his comments, and I'm still waiting for a response. What other avenues do I have to get removed this unreasonable feedack?
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Old 03-10-2007, 12:50 AM   #2 (permalink)
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if he did not buy insurance , that is reasonable, you can go to squretrade.com file a case which you choose to pay $29.99 to them help you withdrawl your feedback, if sucess, you will charge this, if not sucess, you wont charge.
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Old 03-10-2007, 05:10 AM   #3 (permalink)
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Did you let the buyer know that you were going to leave negative feedback in return? If not let him know then he may have a change of heart. Personally I would not let this worry me. If you sell on Ebay your going to run into these type of people that you just can't please. A feedback rating of 99 is still great and should not effect your sales at all. Did you offer or include insurance? If so then the shipper should be the one dealing with this issue since they are the ones that damaged the item.
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Old 03-10-2007, 09:46 PM   #4 (permalink)
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No I did not offer insurance. I think that a rating less than 100% will affect sales. I think a lot of people only deal with people with 100% rating.
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Old 03-10-2007, 11:15 PM   #5 (permalink)
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99% is very good, no problem with that
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Old 03-11-2007, 05:45 AM   #6 (permalink)
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Don't worry to much about the negative feedback people will still buy from you , And you will always get someone who will leave a negative feedback no matter how much you try to please them.
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Old 03-11-2007, 08:44 PM   #7 (permalink)
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I got two negatives both from sellers I brought from, and it does tend to drive inexpirenced buyers away
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Old 03-27-2007, 11:05 PM   #8 (permalink)
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I buy stuff from people with a 95-100 percent feedback.
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Old 05-14-2008, 10:52 AM   #9 (permalink)
kaycybeads
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I'm new selling to ebay,I think anything will be find
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