There are some companies that ship from China who do not treat you that way. My company, Wholesale District, ships from China, but is owned by an American, with a managing partner in China who is also American. So, you are dealing with an American company, with American values.
We offer not only free exchanges on Dead On Arrival (DOA) goods within the first 30 days, we even credit the amount of return postage, so the buyer has no costs incurred with DOA merchandise.
We can do this since we source only from the top factories in China. There are many levels of "manufacturers", from top quality OEM sources who not only make their own goods, but do contract manufacturing for world famous brand name companies. As such, they must go through rigorous technical competency testing, which carries over when they make products for themselves.
It's a sad fact, but in China you can find copies of everything, including copies of copies. And even copies of those copies. It gets down to the point of people working at home at the kitchen table making products from scraps. To an uninitiated buyer, they all look the same.
We avoid the kitchen table types and deal strictly with the top companies, so we feel confident offering the warranties we do. However, so suppliers are thinking only of high profits or low selling prices and they will buy the cheapest goods they can find and offer them to everyone. By so doing, they damage the reputation on everyone shipping from China.
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